Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and SuaveSign, Inc. ("SuaveSign," "we," "us," or "our") governing your access to and use of the SuaveSign electronic signature platform, including our website, mobile applications, and related services (collectively, the "Service").

By accessing, browsing, or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use our Service.

These Terms apply to all users of the Service, including without limitation users who are browsers, customers, merchants, contributors of content, information, and other materials or services on the Service.

You represent and warrant that you are at least 18 years old and have the legal capacity to enter into this agreement. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

SuaveSign provides an electronic signature platform that enables users to create, send, sign, and manage documents electronically. Our Service includes:

• Electronic signature creation and verification
• Document preparation and template management
• Workflow automation and routing
• Identity verification and authentication
• Audit trails and compliance reporting
• Integration with third-party applications
• Mobile and web-based access
• Document storage and management
• Team collaboration features
• API access for developers

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts or all of the Service without notice or liability.

The Service is provided on an "as is" and "as available" basis. We do not warrant that the Service will be uninterrupted, error-free, or completely secure, although we strive to provide a reliable and secure platform.

3. User Accounts and Registration

3.1 Account Creation

To access certain features of the Service, you must create an account by providing accurate, current, and complete information as prompted by our registration form. You agree to maintain and promptly update your account information to keep it accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

3.2 Account Security

You are solely responsible for all activities that occur under your account, whether or not you authorized such activities. We recommend using strong passwords and enabling multi-factor authentication where available.

We reserve the right to suspend or terminate your account if we suspect any unauthorized use or security breach. You agree to cooperate with our security investigations and provide any information we reasonably request.

3.3 Account Types

We offer different types of accounts with varying features and limitations:

• Individual Accounts: For personal use with basic features
• Business Accounts: For organizations with advanced features and team management
• Enterprise Accounts: For large organizations with custom features and dedicated support
• Developer Accounts: For accessing our API and building integrations

Account features, limitations, and pricing may vary based on your account type and subscription plan.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for lawful business and personal purposes, including:

• Creating and executing legally binding electronic signatures
• Managing document workflows and approvals
• Storing and organizing business documents
• Collaborating with team members and external parties
• Integrating with your existing business systems

4.2 Prohibited Uses

You agree not to use the Service for any unlawful purpose or in any way that could damage, disable, overburden, or impair our servers or networks. Prohibited uses include, but are not limited to:

• Violating any applicable laws, regulations, or third-party rights
• Uploading or transmitting malicious code, viruses, or harmful content
• Attempting to gain unauthorized access to our systems or other users' accounts
• Interfering with or disrupting the Service or servers
• Using the Service to send spam, unsolicited communications, or fraudulent content
• Impersonating any person or entity or misrepresenting your affiliation
• Collecting or harvesting personal information from other users
• Using automated systems to access the Service without authorization
• Reverse engineering, decompiling, or disassembling our software
• Creating derivative works based on our Service

4.3 Content Standards

All content you upload, create, or share through the Service must comply with applicable laws and our content standards. You may not upload content that:

• Is illegal, harmful, threatening, abusive, or discriminatory
• Infringes on intellectual property rights or other proprietary rights
• Contains personal information of minors without proper consent
• Is defamatory, obscene, or offensive
• Promotes illegal activities or violence
• Contains malware, viruses, or other harmful code

5. Electronic Signatures and Legal Validity

5.1 Electronic Signature Technology

Our Service uses advanced electronic signature technology that complies with applicable electronic signature laws, including the Electronic Signatures in Global and National Commerce Act (ESIGN), the Uniform Electronic Transactions Act (UETA), and similar international regulations.

Electronic signatures created through our Service are legally binding and enforceable to the same extent as handwritten signatures, subject to applicable law and the specific circumstances of each transaction.

5.2 Signer Consent and Intent

By using our Service to sign documents, signers acknowledge and agree that:

• They intend to sign the document electronically
• They consent to conducting the transaction electronically
• They have the authority to enter into the agreement
• They understand the legal implications of their electronic signature
• They can access and retain electronic records

5.3 Document Integrity

We employ tamper-evident technology to ensure document integrity and provide comprehensive audit trails that include:

• Timestamps for all document activities
• IP addresses and device information
• Authentication methods used
• Digital certificates and cryptographic evidence
• Complete workflow history

5.4 Limitations

While electronic signatures are legally valid in most circumstances, certain documents may require handwritten signatures or specific procedures under applicable law. You are responsible for determining whether electronic signatures are appropriate for your specific use case and jurisdiction.

6. Subscription Plans and Billing

6.1 Subscription Plans

We offer various subscription plans with different features, usage limits, and pricing. Current plan details and pricing are available on our website and may be updated from time to time.

Subscription plans may include usage limits such as the number of documents, signatures, or users. Exceeding these limits may result in additional charges or service restrictions.

6.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan. You agree to pay all applicable fees and charges incurred under your account.

We use third-party payment processors to handle billing and payment processing. You agree to provide accurate and complete billing information and to update this information as needed.

If payment is not received by the due date, we may suspend or terminate your access to the Service. You remain responsible for all charges incurred prior to suspension or termination.

6.3 Refunds and Cancellations

You may cancel your subscription at any time through your account settings. Cancellations take effect at the end of your current billing period.

We generally do not provide refunds for unused portions of subscription periods, except as required by applicable law or in cases of service failure on our part.

For annual subscriptions, you may be eligible for a prorated refund if you cancel within 30 days of initial purchase, subject to our refund policy.

6.4 Price Changes

We reserve the right to change our pricing at any time. Price changes for existing subscriptions will take effect at the beginning of your next billing cycle, and we will provide at least 30 days' advance notice of any price increases.

7. Intellectual Property Rights

7.1 Our Intellectual Property

The Service and all materials therein, including software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and all intellectual property rights related thereto, are the exclusive property of SuaveSign and its licensors.

You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Service for your personal or business purposes in accordance with these Terms. This license does not include any resale or commercial use of the Service or its contents.

7.2 Your Content

You retain ownership of all content you upload, create, or share through the Service ("Your Content"). By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, copy, modify, distribute, and display Your Content solely for the purpose of providing the Service.

You represent and warrant that you own or have the necessary rights to Your Content and that Your Content does not infringe on the intellectual property rights of any third party.

7.3 Feedback and Suggestions

If you provide us with any feedback, suggestions, or ideas about the Service, you grant us the right to use such feedback without any obligation to compensate you. We may use your feedback to improve the Service or develop new features.

7.4 Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe that your copyrighted work has been copied and is accessible through the Service in a way that constitutes copyright infringement, please contact us with the following information:

• Identification of the copyrighted work claimed to have been infringed
• Identification of the material that is claimed to be infringing
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement that the information is accurate and you are authorized to act
• Your physical or electronic signature

8. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using the Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy. We implement appropriate technical and organizational measures to protect your personal information.

You are responsible for ensuring that any personal information you share through the Service is shared in compliance with applicable privacy laws and with appropriate consent from the individuals involved.

9. Service Availability and Maintenance

9.1 Service Availability

We strive to maintain high service availability and aim for 99.9% uptime. However, the Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue the Service or any part thereof at any time, with or without notice. We will not be liable for any modification, suspension, or discontinuation of the Service.

9.2 Scheduled Maintenance

We may perform scheduled maintenance on the Service from time to time. We will attempt to provide advance notice of scheduled maintenance that may significantly impact service availability.

During maintenance periods, some or all features of the Service may be unavailable. We will work to minimize the duration and impact of maintenance activities.

9.3 Emergency Maintenance

In case of security incidents, critical bugs, or other emergencies, we may perform emergency maintenance without advance notice. We will communicate about emergency maintenance through our status page and other appropriate channels.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SUAVESIGN, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.

You acknowledge and agree that the limitations of liability set forth in this section are fundamental elements of the basis of the bargain between you and SuaveSign, and that the Service would not be provided without such limitations.

11. Indemnification

You agree to defend, indemnify, and hold harmless SuaveSign, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Any content you upload, create, or share through the Service
• Your negligent acts or omissions
• Any misrepresentation made by you

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12. Termination

12.1 Termination by You

You may terminate your account at any time by following the cancellation process in your account settings or by contacting our customer support. Upon termination, your access to the Service will cease at the end of your current billing period.

12.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time, with or without cause, and with or without notice. Grounds for termination may include:

• Violation of these Terms or our policies
• Non-payment of fees
• Fraudulent or illegal activity
• Abuse of the Service or other users
• Security concerns
• Prolonged inactivity

12.3 Effect of Termination

Upon termination of your account:

• Your access to the Service will immediately cease
• We may delete your account and associated data
• You remain liable for all charges incurred prior to termination
• Provisions of these Terms that should survive termination will remain in effect

We may provide you with an opportunity to export your data before account deletion, but we are not obligated to maintain your data after termination.

13. Dispute Resolution

13.1 Governing Law

These Terms and any disputes arising out of or related to these Terms or the Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

13.2 Jurisdiction

Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in San Francisco County, California, and you hereby consent to personal jurisdiction and venue therein.

13.3 Arbitration

For disputes involving claims of $10,000 or less, you and SuaveSign agree to resolve disputes through binding arbitration rather than in court, except that you may assert claims in small claims court if your claims qualify.

Arbitration will be conducted by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be held in San Francisco, California, or at another location we both agree to.

13.4 Class Action Waiver

You and SuaveSign agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and SuaveSign regarding the Service and supersede all prior agreements and understandings.

14.2 Modifications

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such modifications constitutes your acceptance of the updated Terms.

14.3 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect.

14.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction. Any attempted assignment in violation of this section will be void.

14.5 Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

15. Contact Information

If you have any questions about these Terms of Service, please contact us:

We will respond to your inquiry within 5 business days. For urgent legal matters, please indicate "URGENT - Legal Inquiry" in your subject line.