Security Overview

1. Security Framework

At SuaveSign, security is not an afterthought—it's built into every aspect of our platform from the ground up. We employ a comprehensive, multi-layered security approach that protects your documents, signatures, and personal information at every stage of the electronic signature process.

Our security framework is based on industry best practices and internationally recognized standards, including ISO 27001, SOC 2 Type II, and NIST Cybersecurity Framework. We continuously monitor, assess, and improve our security posture to address emerging threats and maintain the highest levels of protection.

We understand that our customers trust us with their most sensitive business documents and personal information. This responsibility drives our commitment to maintaining the most robust security infrastructure in the electronic signature industry.

2. Data Encryption

2.1 Encryption in Transit

All data transmitted between your devices and our servers is protected using Transport Layer Security (TLS) 1.3, the latest and most secure version of the TLS protocol. This ensures that all communications, including document uploads, signature processes, and API calls, are encrypted end-to-end during transmission.

Our TLS implementation uses strong cipher suites with perfect forward secrecy, meaning that even if encryption keys were compromised in the future, previously transmitted data would remain secure. We regularly update our TLS configurations to address new vulnerabilities and maintain compliance with security best practices.

Additionally, we implement HTTP Strict Transport Security (HSTS) to prevent downgrade attacks and ensure that all connections to our platform use encrypted channels. Certificate pinning is employed in our mobile applications to prevent man-in-the-middle attacks.

2.2 Encryption at Rest

All data stored in our systems is encrypted at rest using Advanced Encryption Standard (AES) 256-bit encryption, the same encryption standard used by government agencies and financial institutions worldwide. This includes documents, signatures, user data, metadata, and backup files.

Our encryption keys are managed through a robust key management system that includes:

• Hardware Security Modules (HSMs) for key generation and storage
• Regular key rotation policies to minimize exposure risk
• Separation of encryption keys from encrypted data
• Multi-person authorization for key management operations
• Secure key backup and recovery procedures
• Audit logging of all key management activities

2.3 Database Security

Our databases employ multiple layers of encryption and security controls:

• Transparent Data Encryption (TDE) for database files and backups
• Column-level encryption for sensitive data fields
• Encrypted database connections using SSL/TLS
• Database activity monitoring and anomaly detection
• Regular security patches and updates
• Network isolation and firewall protection

3. Access Controls and Authentication

3.1 Multi-Factor Authentication

We strongly recommend and support multi-factor authentication (MFA) for all user accounts. Our MFA implementation supports multiple authentication methods:

• Time-based One-Time Passwords (TOTP) using authenticator apps
• SMS-based verification codes
• Email-based verification codes
• Hardware security keys (FIDO2/WebAuthn)
• Biometric authentication on supported devices
• Push notifications through our mobile app

For enterprise customers, we support integration with Single Sign-On (SSO) providers including SAML 2.0 and OpenID Connect, allowing organizations to leverage their existing identity management systems while maintaining strong authentication controls.

3.2 Identity Verification

To ensure the integrity of the signature process, we offer multiple identity verification methods:

• Email Verification: Standard email-based identity confirmation
• SMS Verification: Mobile phone number verification via SMS
• Knowledge-Based Authentication (KBA): Personal questions based on public records
• Government ID Verification: Photo ID verification using AI-powered document analysis
• Biometric Verification: Facial recognition and liveness detection
• Bank Account Verification: Micro-deposit verification for high-value transactions

3.3 Role-Based Access Control

Our platform implements granular role-based access control (RBAC) that allows organizations to define precise permissions for different user roles:

• Account Administrators: Full account management and configuration
• Document Managers: Create, send, and manage document workflows
• Signers: Sign documents and access assigned materials
• Viewers: Read-only access to completed documents
• API Users: Programmatic access with specific permissions
• Custom Roles: Tailored permissions for specific organizational needs

3.4 Session Management

We implement robust session management controls to protect against unauthorized access:

• Secure session token generation using cryptographically strong random numbers
• Automatic session timeout after periods of inactivity
• Session invalidation upon logout or suspicious activity
• Concurrent session limits to prevent account sharing
• Device registration and trusted device management
• Geographic and behavioral anomaly detection

4. Infrastructure Security

4.1 Cloud Infrastructure

SuaveSign is hosted on enterprise-grade cloud infrastructure provided by leading cloud service providers with SOC 2 Type II, ISO 27001, and other security certifications. Our infrastructure includes:

• Geographically distributed data centers with redundancy
• Physical security controls including biometric access
• Environmental monitoring and disaster recovery capabilities
• 24/7 security monitoring and incident response
• Regular security assessments and penetration testing
• Compliance with major regulatory frameworks

4.2 Network Security

Our network architecture implements multiple layers of security controls:

• Network Segmentation: Isolated network zones with controlled access
• Firewalls: Next-generation firewalls with deep packet inspection
• Intrusion Detection: Real-time monitoring for malicious activity
• DDoS Protection: Advanced protection against distributed denial-of-service attacks
• VPN Access: Secure remote access for authorized personnel
• Network Monitoring: Continuous monitoring of network traffic and anomalies

4.3 Application Security

Our application security program includes comprehensive measures to protect against common vulnerabilities:

• Secure Development Lifecycle: Security integrated into every phase of development
• Code Reviews: Manual and automated security code reviews
• Vulnerability Scanning: Regular automated scanning for security vulnerabilities
• Penetration Testing: Regular third-party security assessments
• Input Validation: Comprehensive validation of all user inputs
• Output Encoding: Protection against cross-site scripting attacks
• SQL Injection Prevention: Parameterized queries and input sanitization

4.4 Container and Microservices Security

Our modern architecture leverages containerization and microservices with security best practices:

• Container image scanning for vulnerabilities
• Runtime security monitoring and anomaly detection
• Service mesh security with mutual TLS
• Least privilege access controls for containers
• Regular updates and patching of base images
• Secrets management for sensitive configuration data

5. Document Security and Integrity

5.1 Tamper-Evident Technology

Every document processed through SuaveSign is protected by advanced tamper-evident technology that ensures document integrity throughout the signature process:

• Digital Signatures: Cryptographic signatures that detect any changes to documents
• Hash Verification: SHA-256 hashing to verify document integrity
• Blockchain Anchoring: Optional blockchain timestamping for immutable proof
• Version Control: Complete tracking of all document versions and changes
• Audit Seals: Visual indicators showing document authenticity
• Certificate Embedding: Digital certificates embedded in completed documents

5.2 Signature Security

Our electronic signature technology provides multiple layers of security and legal validity:

• Biometric Capture: Recording of signature dynamics including pressure, speed, and timing
• Device Fingerprinting: Unique device identification for signature attribution
• Geolocation Tracking: Optional GPS coordinates for signature location
• IP Address Logging: Network location tracking for audit purposes
• Timestamp Authority: RFC 3161 compliant timestamping
• Certificate Authority: PKI-based digital certificates for signature validation

5.3 Document Lifecycle Security

Security controls are maintained throughout the entire document lifecycle:

• Upload Security: Virus scanning and malware detection
• Processing Security: Secure document rendering and manipulation
• Storage Security: Encrypted storage with access controls
• Transmission Security: Encrypted delivery and notifications
• Completion Security: Secure archival and long-term preservation
• Deletion Security: Secure deletion and data sanitization

6. Compliance and Certifications

6.1 Industry Certifications

SuaveSign maintains multiple industry-recognized security certifications:

• SOC 2 Type II: Annual audits of security, availability, and confidentiality controls
• ISO 27001: International standard for information security management
• ISO 27017: Cloud security controls and implementation guidance
• ISO 27018: Protection of personally identifiable information in cloud services
• FedRAMP: Federal risk and authorization management program compliance
• FIPS 140-2: Cryptographic module validation for government use

6.2 Regulatory Compliance

Our platform is designed to meet various regulatory requirements:

• GDPR: European General Data Protection Regulation compliance
• CCPA: California Consumer Privacy Act compliance
• HIPAA: Health Insurance Portability and Accountability Act for healthcare
• FERPA: Family Educational Rights and Privacy Act for education
• GLBA: Gramm-Leach-Bliley Act for financial services
• 21 CFR Part 11: FDA regulations for electronic records and signatures

6.3 Legal Framework Compliance

Our electronic signatures comply with major legal frameworks worldwide:

• ESIGN Act: United States Electronic Signatures in Global and National Commerce Act
• UETA: Uniform Electronic Transactions Act
• eIDAS: European Union electronic identification and trust services regulation
• Electronic Transactions Acts: Various national and regional electronic transaction laws
• UN Model Law: United Nations Model Law on Electronic Signatures

7. Monitoring and Incident Response

7.1 Security Monitoring

We maintain comprehensive security monitoring capabilities:

• 24/7 Security Operations Center (SOC): Continuous monitoring by security professionals
• SIEM Integration: Security Information and Event Management system
• Threat Intelligence: Real-time threat feeds and indicators of compromise
• Behavioral Analytics: Machine learning-based anomaly detection
• Log Analysis: Comprehensive logging and analysis of security events
• Vulnerability Management: Continuous vulnerability assessment and remediation

7.2 Incident Response

Our incident response program ensures rapid detection and response to security incidents:

• Incident Response Team: Dedicated team of security professionals
• Response Procedures: Documented procedures for various incident types
• Communication Plans: Clear communication protocols for stakeholders
• Forensic Capabilities: Digital forensics and evidence preservation
• Recovery Procedures: Business continuity and disaster recovery plans
• Post-Incident Analysis: Lessons learned and process improvements

7.3 Threat Response

We maintain proactive threat response capabilities:

• Automated threat detection and response systems
• Threat hunting and proactive security investigations
• Integration with external threat intelligence sources
• Coordination with law enforcement and security agencies
• Customer notification procedures for security incidents
• Regular security incident simulation and testing

8. Data Protection and Privacy

8.1 Data Classification

We implement a comprehensive data classification system to ensure appropriate protection levels:

• Public: Information that can be freely shared
• Internal: Information for internal business use
• Confidential: Sensitive business information requiring protection
• Restricted: Highly sensitive information with strict access controls
• Personal Data: Information subject to privacy regulations
• Special Categories: Sensitive personal data requiring enhanced protection

8.2 Data Retention and Deletion

Our data retention policies ensure compliance with legal requirements while minimizing data exposure:

• Automated data retention policies based on data classification
• Secure data deletion using industry-standard sanitization methods
• Legal hold procedures for litigation and regulatory requirements
• Customer-controlled data retention settings
• Regular data inventory and cleanup processes
• Audit trails for all data retention and deletion activities

8.3 Privacy by Design

Privacy protection is built into our platform architecture:

• Data minimization principles in data collection and processing
• Purpose limitation ensuring data is used only for intended purposes
• Consent management systems for user preferences
• Data portability features for user data export
• Right to erasure implementation for data deletion requests
• Privacy impact assessments for new features and processes

9. Business Continuity and Disaster Recovery

9.1 High Availability Architecture

Our platform is designed for maximum uptime and reliability:

• Multi-region deployment with automatic failover
• Load balancing and auto-scaling capabilities
• Database replication and clustering
• Content delivery network (CDN) for global performance
• Health monitoring and automated recovery systems
• 99.9% uptime service level agreement

9.2 Backup and Recovery

Comprehensive backup and recovery procedures protect against data loss:

• Automated daily backups with encryption
• Geographically distributed backup storage
• Point-in-time recovery capabilities
• Regular backup testing and validation
• Recovery time objectives (RTO) and recovery point objectives (RPO)
• Documented recovery procedures and runbooks

9.3 Disaster Recovery Planning

Our disaster recovery program ensures business continuity:

• Comprehensive disaster recovery plan with regular updates
• Alternative processing sites and infrastructure
• Emergency communication procedures
• Regular disaster recovery testing and exercises
• Vendor and supplier continuity planning
• Customer communication during service disruptions

10. Security Awareness and Training

10.1 Employee Security Training

All SuaveSign employees receive comprehensive security training:

• Security awareness training for all new employees
• Regular security updates and refresher training
• Role-specific security training for technical staff
• Phishing simulation and awareness programs
• Incident response training and tabletop exercises
• Security certification and continuing education support

10.2 Customer Security Resources

We provide resources to help customers maintain security:

• Security best practices documentation
• Configuration guides for secure deployment
• Security webinars and training materials
• Threat intelligence sharing and alerts
• Security assessment tools and checklists
• Dedicated customer security support

11. Third-Party Security

11.1 Vendor Risk Management

We maintain strict security standards for all third-party vendors:

• Comprehensive vendor security assessments
• Contractual security requirements and obligations
• Regular vendor security reviews and audits
• Vendor access controls and monitoring
• Incident response coordination with vendors
• Vendor security certification requirements

11.2 Integration Security

Third-party integrations are secured through multiple controls:

• API security with authentication and authorization
• Rate limiting and abuse prevention
• Data validation and sanitization
• Encryption of data in transit and at rest
• Audit logging of all integration activities
• Regular security testing of integration points

12. Reporting Security Issues

12.1 Responsible Disclosure

We welcome security researchers and encourage responsible disclosure of security vulnerabilities. Our responsible disclosure program includes:

• Dedicated security contact for vulnerability reports
• Clear guidelines for security research and testing
• Coordinated disclosure timelines
• Recognition program for security researchers
• Legal protection for good-faith security research
• Regular communication during vulnerability resolution

12.2 Security Contact Information

To report security vulnerabilities or incidents, please contact us immediately:

12.3 Bug Bounty Program

We operate a bug bounty program that rewards security researchers for finding and responsibly disclosing security vulnerabilities:

• Monetary rewards based on vulnerability severity and impact
• Public recognition for significant contributions
• Clear scope and rules of engagement
• Regular program updates and improvements
• Coordination with leading bug bounty platforms
• Legal safe harbor for authorized testing

13. Contact Information

For questions about our security practices or to request additional security information, please contact us:

We are committed to transparency in our security practices and welcome questions from customers, partners, and security researchers. Our security team is available to discuss specific security requirements and provide additional documentation as needed.

For the most current security information, including security advisories and updates, please visit our security portal at security.suavesign.com.